Walone Fashion Group
Legal Terms and Return Policy
1. BUSINESS POLICY
1.1. Walone Fashion Group products are intended to be sold to legal persons, who are purchasing upon personal needs (hereinafter referred to as the “Customer”).
2.1. Walone Fashion Group offers three types of products:
a) Ready-made products available in stock (Products which are ready to purchase by the customers, that are produced mainly in sizes S, M, or L);
b) Pre-made products (Products that customers wish to be made for their specific measurements without doing alterations to the design.)
c) Customized products (Referred to Special Orders) are products that will be customized for the client’s taste and measurements in coordination with a professional designer from Walone Fashion Group.
2.2. If the Customer purchases a ready-made product, he/she will receive the same product as seen on our official website or social media (Instagram and Facebook);
2.2.1. The Customer needs to understand that there may be slight differences in color, due to the different lightening used in different locations and color settings in different monitors and screens.
2.3. If the ordered product is handmade, or contains handwork, the Customer needs to understand that the product cannot be recreated in a completely identical way, as it’s done by hand and not by machine. Embellishments made by hand are always done by a real life person and can be recreated approximately 90-95%.
2.4. Walone Fashion Group products take 3 to 30 days to be produced, depending on the design and fabric of the product. The sales team will set a delivery date together with the Customer as a deadline.
2.4.1. There can be exceptions to the deadlines, as when due to unpredictable reasons certain fabrics do not arrive on time because they are out of stock. In these cases the Customer gets informed right away.
- Ordering Process
3.1. To place an order, the Customer must contact or has to be contacted by one of our official communication channels, which include the following:
3.1.1. Our Website – www.walonefashion.com
3.1.2. Our Whatsapp: 0038643900200 and 0037744938249
3.1.3. Our Instagram account: @walonefashiongroup
The Customer will be provided with extra information through our communication channels and can ask questions there.
4.1. To place an order or purchase an item, which is ready to ship or available for preorder, the Customer must pay the full price of a product.
4.2 The payment(s) must be done through VISA, VISA ELECTRONIC, OR MASTERCARD, when the Client purchases directly at our website.
4.3. If the Customer is interested in customizing a dress (referred to Special Order), then the Customer must pay half of the amount as a deposit payment to start the process of placing a Special Order. The rest of the payment must be paid when the Special Order is finished and ready to ship.
4.3.1. When the Customer wishes to place a Special Order, s/he is in direct contact with one of our official online sales assistants and can choose to pay also through other payment channels like the following: Bank Transfer to our Kosovo Bank Account, Bank Transfer to our Lithuanian account (Paysera), or Cash Payment Agencies like Western Union, MoneyGram or RIA.
- Shipping policy
5.1. The shipping costs will be covered by Walone Fashion Group as all the prices on our website include shipping costs. Note that this excludes customs’ fees and VAT as the legal terms regarding customs vary from country to country.
5.2. Walone Fashion Group offers worldwide shipping. The courier companies used for shipping are the following (depending on your location):
- a) DHL;
5.3. The products can only be shipped during weekdays, which are Monday, Tuesday, Wednesday, Thursday, Friday. On official holidays there is no shipping, but the client gets informed about these cases.
5.4. The product(s) take(s) 5 to 14 business days to arrive at the Customer’s delivery address (not taking into consideration the customs process that might take place in the delivery country, which varies from country to country).
5.4.1. The waybill numbers of the courier companies usually post the estimated delivery dates a few days later than the actual delivery date in case of emergencies. The order will arrive earlier and the Customer shouldn’t be concerned about it.
5.5. The Customer is responsible for giving the correct delivery address and phone number to Walone Fashion Group, who will forward the address information to the courier company.
Once the product is delivered to the delivery address, the Customer is required to sign the package. If the package is not signed or if the Courier cannot get in contact with the Customer, they will try to deliver the package a few more times and get in contact with the Customer via phone.
- Return/ Exchange policy
6.1. There is no international return or exchange policy at Walone Fashion Group and accordingly there is no refund policy either.
6.2. With regards to measurements and dresses that are customized, there can always be small deviations since it is not possible to have a perfect fit without having at least one fitting.
6.3. The seller is not responsible for any defects after the dress is delivered to the Customer. Walone Fashion Group does not ship dresses with defects. Every order is going through a Quality control, which is made by a professional and experienced staff member.
6.4. Special Orders can be cancelled if the product does not turn out how the Customer has specified. The Customer needs to have appropriate reasons. But the deposit payment cannot be refunded. Instead, the Customer can choose to purchase another product of that value.
- Modifications of Terms and Conditions
7.1. Walone Fashion Group reserves the right to make changes to The Terms and Conditions when needed.
7.2. The Customer will be notified of any relevant changes up to 4 weeks before changes will take place.